About Guestflow
Technology for a more thoughtful stay.
An early-stage hospitality platform being shaped around the work hotel teams already do every day.
Guestflow is in development for independent UK hotels and small hotel groups. The first pilot is intended to focus on a connected service-recovery workflow: capture a guest issue, prepare a response and next-step draft for a manager to review, then carry owned follow-up into the next shift.
Guestflow is designed to keep people responsible for guest communication and service decisions. Drafts would need manager approval before use, and the pilot scope—including any connections to hotel systems—will be agreed with each participating property.
Training, review insights and marketing support are longer-term ideas. What comes next should depend on what hotel teams find useful and what a pilot can responsibly support.
UK hotel pilot
Help shape the first workflow.
If you manage an independent property or small hotel group, tell us where guest issues and handovers create extra work.