UK hotel pilot · In development
Better stays.
Smoother days.
Guestflow is being shaped around a practical first job for independent hotels: carry a guest issue from the first note to a manager-approved response, an owned action and a clearer next-shift handover.
For independent hotels and small groups, with an initial focus on properties of roughly 20–150 rooms.
Thoughtful guest care, carried through every shift.
People · Places · Possibilities
Product direction · Not a live product screen
A focused first step
One connected workflow for guest issues, response drafts, follow-up ownership and shift handovers. The pilot scope and any hotel-system connections will be agreed with each participating property.
The intended pilot workflow
One guest issue.
A clearer path forward.
A guest concern can be easy to miss when it moves between people and shifts. Guestflow is being designed to make the next action easier to see and follow through.
Capture the issue
Bring a guest concern into one clear record, with the details a team needs to understand what happened.
Prepare a response
Create an empathetic reply and recovery suggestions as drafts for a manager to review and approve.
Give the next step an owner
Set out the follow-up needed, who is responsible and what still needs attention.
Carry it into handover
Keep unresolved work visible across shifts, then record the outcome when the team follows up.
The wider vision
Built in response to real hotel needs.
Guestflow starts with guest care and handovers. Other areas are ideas for later, shaped by evidence from hotel teams.
Quality & training
Realistic service scenarios and coaching are a possible next step, guided by what pilot hotels ask for.
Reputation insights
Guestflow may explore themes in reviews a hotel is authorised to share, with practical actions for the team.
Marketing studio
Draft social posts and campaign ideas from hotel-approved information are part of the longer-term vision.
Proposed subscription plans
Start focused. Expand when it helps.
Indicative monthly pricing for validation, not final offers. Features, availability and pilot terms will be agreed before purchase.
Starter
Guest-response drafts, AI handovers and basic reports.
£79/mo
Professional
Planned expansion into training, reputation insights and marketing.
£149/mo
Multi-property
Planned shared reporting, team permissions and central oversight.
£399+/mo
Help shape the pilot
A better guest experience can begin with a clearer handover.
If you run an independent UK hotel or a small group, tell us where issues get lost between shifts. Pilot conversations will help define the first workflow and its system connections.
Discuss the UK pilotGuestflow is in development. Pilot availability and scope are to be confirmed.